Via the contact form on this website, you have the possibility to report illegal content pursuant to Art. 16 Digital Services Act (DSA). If you provide a current email address, you will receive an acknowledgment of receipt from us. In addition, we will inform you in this way about the status of your report.
Please make sure to provide the most precise information possible about the facts and the reason for your report. The clearer your information, the better and faster we can process your report, reliably check possible legal violations, and then provide you with feedback.
DIGITAL SERVICES ACT
INFORMATION PURSUANT TO REGULATION (EU) 2022/2065 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 19 OCTOBER 2022 (DIGITAL SERVICES ACT)
Contact points for users of the services pursuant to Regulation (EU) 2022/2065 of the European Parliament and of the Council:
Koch Essen Kommunikation + Design GmbH
Alfredstraße 61
45130 Essen
Germany
Phone: +49 201 8944-6
Fax: +49 201 8944-888
E-mail: info@koch-essen.de
All contact options, in particular for support, complaints and general inquiries, can be found here:
https://koch-essen.de/impressum/
Information on restrictions on the use of services pursuant to Art. 14 of Regulation (EU) 2022/2065 of the European Parliament and of the Council can be found on the platform to which your complaint relates and whose content we merely host as an intermediary.
Information on moderation and restriction of user content
Form for reporting illegal content (abuse reports):
Communication is possible in the following languages:
Moderation and restriction of user content is carried out on the common basis of content moderation for hosting services and takes into account the statutory model of liability for unlawful third-party content after obtaining knowledge (“notice and take down”) pursuant to Art. 6 (1) DSA (Digital Services Act).
If we receive a report or otherwise become aware of unlawful content, we inform our customer of this and request our customer to remove the content immediately and to submit a statement, or to submit a counter-statement. For this purpose, a form is provided to the customer and a reasonable period, in accordance with statutory provisions, is set. The customer is informed either automatically or manually by a member of our team. After expiry of the set period, the customer receives an automatic reminder if he has not submitted a statement or counter-statement via the form.
III. We reserve the right to block the IP address through which the reported content is accessible after the deadline and after manual review by a member of our team, until the issue has been resolved by the client or a statement or counterstatement has been submitted by the client (legal basis: Art. 6(1) DSA). The client may, at any time, submit an unblocking request via their client account and provide a statement or counterstatement.
We decide on the basis of the information available to us, in accordance with the objective legal situation based on EU and German law. If you are adversely affected by our decision, you have the possibility of an appeal. An appeal may in particular be lodged by direct objection to the decision and must be addressed to “dsa@koch-essen.de” or to our address (see https://koch-essen.de/impressum/). We will promptly, and at the latest within 2 weeks, examine the merits of the appeal and either make a new substantiated decision or provide reasons for rejecting the requested new decision.
V. If, after our review, our assessment remains unchanged and this imposes a legal burden on you, particularly because, for example, content was (not) blocked or a block was (not) maintained, you have recourse to the ordinary courts. For this purpose, you may – subject to other possible avenues such as out-of-court dispute resolution – bring an action before a civil court in an EU Member State. The general statutory limitation periods apply.
To keep our network clean, we also cooperate with various blacklists. If a customer’s IP address is reported via these, an abuse report is sent to the customer as described above. To detect netscans and DDoS attacks, we automatically monitor metadata of transmitted packets to determine whether, due to their nature, they are suitable for enabling communication. If this suitability is lacking, an abuse report is sent to the customer as described above.
Phone:
+49 (0) 201 8944-6
info@koch-essen.de
Alfredstr. 61, 45130 Essen